This article provides a clear and concise explanation of the Multisport insurance coverages, including limits, activation conditions, and how to file a claim.
The policy may be issued by two different insurance companies: Axeria and Sogessur. The coverages are similar, but coverage limits may differ. For all binding details, always refer to the official Insurance Information Sets.
Important note: all guarantees that provide reimbursement or financial compensation must be reported via the dsw.24hassistance.com claims portal. The only guarantees that must be activated through the Operations Center are: medical repatriation, driver on request, and medical second opinion.
Index
- 1. Third-party liability (RC)
- 2. Legal protection
- 3. Emergency medical expenses
- 4. Medical consultation / Second Opinion
- 5. Rescue expenses (Italy / Abroad)
- 6. Reimbursement of booked activities
- 7. Equipment rental reimbursement
- 8. Hospital daily allowance
- 9. Serious injuries / Permanent disability
- 10. Medical repatriation
- 11. Driver on request
- 12. Travel companion return
- 13. Territorial validity
- 14. Main exclusions
- 15. Who to contact to activate a guarantee
- 16. Documents and Insurance Information Sets
1. Third-party liability (RC)
What it covers
Unintentional damage caused to third parties during amateur sports activities.
Coverage limits
- Axeria: €150,000 per claim — 10% deductible (minimum €500)
- Sogessur: €250,000 per claim — 10% deductible (minimum €500)
Important
- Claims must be filed on dsw.24hassistance.com.
- Before submitting, check the list of required documents: documents needed for claim submission.
2. Legal protection
What it covers
Legal expenses necessary to defend your rights after a covered event.
Coverage limits
- Axeria: €5,000 per claim
- Sogessur: €5,000 per claim
Important
Submit claims via dsw.24hassistance.com.
3. Emergency medical expenses
What it covers
Reimbursement of medical expenses incurred within 24 hours after the accident and only at Multisport contracted clinics.
List of clinics:
Contracted Multisport clinics
Coverage limits
- Axeria: €500
- Sogessur: €800
Important
- Valid only at contracted clinics.
- Claim submission via dsw.24hassistance.com.
4. Medical consultation / Second Opinion
What it covers
A remote specialist medical evaluation following an injury.
How to activate:
Service activation instructions
5. Rescue expenses (Italy / Abroad)
What it covers
Toboggan rescue, ground transport, and authorised helicopter rescue.
Coverage limits
- Italy – Axeria: €150 (toboggan) – €3,000 (helicopter)
- Italy – Sogessur: €250 (toboggan) – €5,000 (helicopter)
- Abroad – Axeria: €500 (toboggan) – €5,000 (helicopter)
- Abroad – Sogessur: €1,000 (toboggan) – €10,000 (helicopter)
Important
- In case of an accident, contact slope rescue or emergency services—not 24hassistance.
- Always request the official rescue report.
6. Reimbursement of booked activities
What it covers
Reimbursement of lessons, courses, competitions or sport activities paid but not used due to injury.
Coverage limits
- Axeria: up to €150/day — €50 deductible
- Sogessur: up to €200/day — €50 deductible
Important
Claims must be submitted at dsw.24hassistance.com
7. Equipment rental reimbursement
What it covers
Reimbursement of unused rental days due to injury.
Coverage limits
- €100/day — €50 deductible (Axeria & Sogessur)
8. Hospital daily allowance
Coverage limits
- Axeria: €25/day (max 30 days)
- Sogessur: €30/day (max 30 days)
9. Serious injuries / Permanent disability
Coverage limits
- Axeria: up to €25,000
- Sogessur: up to €35,000
10. Medical repatriation
What it covers
Organisation and payment of assisted transportation to home or a suitable facility.
Coverage limits
- Axeria: €2,500
- Sogessur: €5,000
Important
This guarantee is activated exclusively through the Operations Center.
11. Driver on request
What it covers
A professional driver is sent if the insured person cannot drive due to injury.
Important
- The cost of the driver is covered; fuel, tolls and other expenses remain excluded.
- Must be activated through the Operations Center.
12. Travel companion return
Coverage limits
- Axeria: €300
- Sogessur: €500
13. Territorial validity
- Residents in Italy: worldwide coverage.
- Residents abroad: coverage in Italy and neighbouring countries.
14. Main exclusions
- Professional or competitive sports activities.
- Sports not included in the Insurance Information Set.
- Events involving alcohol or drugs.
- Lack of event documentation.
15. Who to contact to activate a guarantee
For medical repatriation, driver on request or Second Opinion:
- Phone: +39 02 20564 441
- WhatsApp: https://chat.24h.fan
The Operations Center is active 7 days a week, from 08:00 to 20:00.
For all other guarantees (reimbursement or claims):
dsw.24hassistance.com
16. Documents and Insurance Information Sets
-
Documents needed to file a Multisport claim:
Multisport — Claim documentation requirements -
Contracted Multisport clinics:
List of contracted clinics -
Multisport Insurance Information Set — Axeria:
Download PDF Axeria -
Multisport Insurance Information Set — Sogessur:
Download PDF Sogessur